Shipping and Delivery Policy

Last updated: March 2026

Melissa White ships from Hastings, East Sussex. Different products are fulfilled in different ways, as set out below. All orders are dispatched with tracking and you will receive a notification as soon as your order is on its way. For any questions about your order please contact info@melissawhite.co.uk. We aim to respond within three working days.

1. Wallpaper

All wallpaper is printed to order by John Mark Ltd, our specialist UK wallpaper printer. We do not hold wallpaper stock. Wallpaper samples are dispatched from Melissa’s studio. They are packed and sent Royal Mail first class with proof of posting, but not tracked. Please allow 3-5 days for delivery. 

Each order is produced specifically for you, which means colours may vary slightly between screen and print. We strongly recommend ordering a sample before committing to a full order.

  • UK delivery: For UK orders, your wallpaper is shipped directly from John Mark Ltd to your delivery address. Please allow 3-4 weeks  for delivery. Print lead times are currently 2-3 weeks from the date order was placed and shipping takes around 2-4 days, usually via DHL Domestic. 

  • In most cases orders arrive sooner. During busy periods such as Christmas, lead times may be slightly longer. Minimum order is one roll.

  • International delivery: For international orders, wallpaper is dispatched from the printer and collected by DHL Express for delivery to your address. DHL transit is typically three working days once dispatched, though customs clearance may add time.

  • International customs and import duties: Please be aware that international deliveries may be subject to local import duties, taxes and customs fees. These charges are the responsibility of the recipient and are entirely outside our control. We strongly recommend checking your country's import regulations before placing an order.

  • Wallpaper samples: We strongly recommend ordering a sample before committing to a full order. Samples are available to purchase from the shop. Please note that colours may vary slightly between screen and print. A sample is the best way to confirm colour, scale and paper texture in your own space.

2. Giclée Prints

All Giclée prints are printed to order by our specialist printing partner and dispatched directly to your address. Orders are dispatched within two to five working days. You will receive a dispatch notification when your order ships. All prints are produced on museum-grade Hahnemühle German Etching paper.

  • UK delivery: Typically within five working days of dispatch. Free UK delivery on print orders over £150.

  • International delivery: Our printing partner has production facilities in London, Düsseldorf and Brooklyn, which means orders to the UK, EU and USA are fulfilled from within those regions and will not incur import charges or customs fees. For all other international destinations, orders are fully tracked and typically arrive within five to ten working days of dispatch.

Shipping rates for Giclée prints:

UK: £8.00 flat rate (Free over £150)

Europe (EU): £15.00

Europe (non-EU): £18.00

USA and Canada: £25.00

Rest of World (inc. AUS/NZ): £60.00

As a small independent studio, we choose not to absorb shipping costs into our product prices. Our international rates reflect the actual cost of carbon-neutral, tracked courier delivery to ensure your print arrives safely.

3. Fresco Secco Panels and Painted Furniture

All fresco secco panels and one-off painted furniture pieces are packed and dispatched from the studio in Hastings. Please allow up to two weeks from the date of order for packing and dispatch.

  • UK delivery: Orders are shipped via DHL Express Domestic . For larger pieces within London and the South East we may use a specialist local courier. All shipments are fully tracked and insured.

  • International delivery: International shipping is available for all pieces that can be safely boxed. We ship via DHL ExpressWorldwide with an estimated three-day transit time. Customs clearance times vary by country. Import duties and taxes are the responsibility of the recipient. We are unable to ship pieces that require palletisation internationally.

  • Local collection: Local collection from the Hastings studio is available by appointment. Please contact info@melissawhite.co.uk to arrange. The studio is not open to walk-in visitors.

4. Damage in Transit

If your item arrives damaged, please contact us at info@melissawhite.co.uk within 48 hours of delivery. Include your order number and clear photographs of both the damaged item and the external packaging. Please do not dispose of the packaging until your claim has been resolved.

  • Originals: For original painted pieces and fresco secco panels, we will first assess whether professional repair is possible.

  • Prints/Wallpaper: For printed wallpaper and Giclée prints, we will arrange a replacement once the damage has been verified.

5. Free Shipping Thresholds

  • UK Giclée prints: Free delivery on orders over £150.

  • UK wallpaper: Free delivery on orders of four rolls or more. This applies to retail customers only. Trade customers pay shipping regardless of order size.

  • Fresco secco panels and painted furniture: Shipping is charged at cost for all orders.

Contact

Email:info@melissawhite.co.uk
Phone: 01424 868048
Response time: Within three working days.

Returns and Refunds Policy

Last updated: March 2026

Because many of our products are made specifically for you, our returns policy varies by product type. Please read the relevant section carefully before ordering. We always recommend ordering a sample or getting in touch if you are unsure.

1. Wallpaper — Standard Collection Rolls

We accept returns on standard collection wallpaper rolls within 14 days of receipt, provided:

  • The rolls are completely unopened and in their original mint condition.

  • All original packaging is intact.

  • You have contacted us at info@melissawhite.co.uk before returning anything.

Return shipping is the responsibility of the customer. Please use a fully tracked service, as we cannot accept responsibility for returns lost in transit. A restocking fee may apply.

2. Wallpaper — Bespoke and Custom Orders

Wallpapers printed to custom dimensions or site-specific measurements are non-returnable and non-refundable unless they arrive faulty or damaged. These are created as unique commissions and cannot be resold.

3. Wallpaper — Faulty or Damaged Goods

A fault is defined as a significant printing error such as ink splashes, unintended colour banding or pattern misalignment, or physical damage to the roll.

If your wallpaper arrives faulty or damaged, please contact us within 48 hours of delivery with photographs of the fault and the packaging. We will arrange a replacement as a priority. Please note that slight artisanal variations in colour and texture are inherent to the hand-painted origin of these designs and do not constitute a fault. We strongly recommend ordering a sample before purchasing.

4. Giclée Prints

As all Giclée prints are produced to order, we are unable to accept returns for change of mind. If your print arrives damaged or faulty, please contact us within 48 hours with clear photographs. We will arrange a replacement at no charge.

5. Fresco Secco Panels and Original Painted Pieces

Due to the unique and fragile nature of hand-painted originals, all sales are final. We do not accept returns.

However, if you are not satisfied for a reason not covered by our damage policy, please contact the studio within 14 days of receipt. We are open to a discretionary exchange or studio credit, provided:

  1. You cover all specialist return courier costs.

  2. The piece arrives back at the studio in perfect undamaged condition.

  3. The exchange or credit has been agreed in writing before the return is sent.

6. Silk Scarves

Silk scarves may be returned within 14 days of receipt, in original unworn condition with all packaging intact. Return shipping is at the customer's expense.

Refunds

Where a refund is due, it will be processed to your original payment method within 10 working days of the returned item being received and inspected, or the fault being verified. Original shipping costs are non-refundable unless the item was faulty.

Contact for Returns

Please always contact us before returning anything: info@melissawhite.co.uk

Privacy Policy

Last updated: March 2026

Melissa White Ltd is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

Melissa White Ltd is the data controller for personal data collected through this website.

  • Registered office: 23 St Leonards Road, Bexhill-on-Sea, East Sussex TN40 1HH

  • Email: info@melissawhite.co.uk

  • ICO registration number: ZB813683

2. What Data We Collect

  • When you place an order: Name, delivery address, billing address, email address, telephone number and payment details. Payment details are processed securely by our payment provider and are not stored by us.

  • When you contact us: Name, email address and any information you include in your message.

  • When you sign up to the mailing list: Email address and, if provided, your name.

  • Website analytics: We use analytics tools to understand how visitors use our website (e.g., pages visited, time on site). Individual visitors are not identified.

3. How We Use Your Data

  • To process and fulfil your order, including sharing delivery details with our fulfilment partners.

  • To send order confirmations and dispatch notifications.

  • To respond to enquiries and customer service requests.

  • To send newsletter and studio updates where you have given consent.

  • To comply with our legal and regulatory obligations.

4. Our Lawful Basis for Processing

  • Contract: Processing and fulfilling your order.

  • Legitimate interests: Responding to enquiries and improving our website.

  • Consent: Sending marketing communications. You may withdraw consent at any time.

5. Who We Share Your Data With

We share your personal data only as necessary to fulfil your order:

  • John Mark Ltd (Wallpaper printer and UK drop-shipper)

  • The Print Space / Creativehub (Giclée print fulfilment and dispatch)

  • DHL Express (International courier)

  • Squarespace (Website, payments and order management)

  • PayPal (Payment processing)

  • Mailchimp/Email Platform (Newsletters)

We do not sell your personal data to third parties.

6. Data Retention & Your Rights

  • Order data: Retained for seven years for UK tax requirements.

  • Mailing list: Retained until you unsubscribe.

  • Your Rights: You have the right to access, correct, or request deletion of your data. To exercise these rights, contact info@melissawhite.co.uk.

7. Cookies

Our website uses cookies to improve your experience. You can manage cookie preferences through the banner shown on your first visit or through your browser settings.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

Terms & conditions

Last updated: March 2026

These terms apply to all purchases made through melissawhite.co.uk. By placing an order you agree to these terms. Please read them carefully.

1. About Us

Melissa White Ltd is a company registered in England and Wales.

2. Placing an Order

When you place an order on our website you are making an offer to purchase. Your order is confirmed when you receive an order confirmation email from us. We reserve the right to cancel an order before dispatch, in which case a full refund will be issued promptly.

3. Pricing and VAT

All prices are displayed in pounds sterling (£) and include UK VAT at 20% where applicable. For international orders, VAT is charged at 0%. We reserve the right to change prices at any time.

4. Made-to-Order Products

Wallpaper, Giclée prints and bespoke painted pieces are made to order. By placing an order for these products, you confirm that you understand they are produced specifically for you and that our made-to-order returns policy applies.

5. Colour Accuracy & "The Patination of Time"

We make every effort to display our products accurately. However, colours may vary between screen and print.

Important: Our designs are based on hand-painted original artworks. Slight variations, intentional distressing, simulated cracking of fresco plaster, and faded pigments are characteristic of the "patination of time" aesthetic and are not considered faults. We strongly recommend ordering a wallpaper sample before purchasing.

6. Intellectual Property

All designs, artwork, images and copy on this website are the intellectual property of Melissa White Ltd and its collaborators. The purchase of a product does not transfer any intellectual property rights to the buyer. No content may be reproduced or used without prior written permission.

7. Consumer Rights

Nothing in these terms affects your statutory rights. Under the Consumer Contracts Regulations, you have a 14-day cooling-off period for most online purchases. Please note that this right does not apply to made-to-order or personalised items, including wallpaper printed to order and bespoke commissions.

8. Trade Customers

Trade pricing is available at our discretion. Interior designers and trade customers may request a trade discount code via info@melissawhite.co.uk. Codes are non-transferable. Free shipping thresholds do not apply to trade orders.

9. Limitation of Liability & Governing Law

Our liability is limited to the purchase price of the goods ordered. These terms are governed by English law, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Melissa White Ltd 20 Boyne Road, Hastings, East Sussex TN35 5NZEmail: info@melissawhite.co.uk
Phone: 01424 868048